Heat Pump Repair

A heat pump both heats and cools, so a failure can leave you without either. Heat pumps lean on backup electric heat in very cold weather, which can mask a problem until the power bill arrives—or until the backup fails too.

Call: 1 (800) 555-0199

Warning signs

Heavy ice on the outdoor unit that doesn't clear
Blowing lukewarm air in heating mode
An 'emergency heat' or 'aux heat' indicator that won't go off
The outdoor unit isn't running

What to do right now

Check the thermostat mode and breakers
Clear snow, ice and debris from around the outdoor unit
If the unit is iced solid, switch to emergency heat and call for service
Don't chip ice off the coils—it damages the fins

What the HVAC technician will do

A technician will check the defrost cycle, reversing valve, refrigerant charge, fan motors and backup heat strips.

What affects the cost

Defrost controls and sensors are on the lower end; compressors and reversing valves are major repairs. Pricing is set by the independent provider—ask for the trip charge and an estimate before work begins.

Safety first

Carbon monoxide alarm sounding? Get everyone outside and call 911.
Smell gas? Leave now and call your gas utility or 911 from outside. Don't flip switches.
Dangerous heat or cold in your home? Don't wait for a repair—go somewhere safe and check on vulnerable family and neighbors.

Need an emergency HVAC technician?

Call free, 24 hours a day. We'll connect you with an available local provider.